UNC Greensboro Utility Locate Coordination
Looking for NC811?
UNC Greensboro is NOT the NC811 Call Center and cannot process NC811 tickets, complaints, or locate requests.
For utility locate requests, ticket questions, complaints, ticket status, or excavation notifications, contact NC811 directly by dialing 811.
The phone number listed on this page belongs to the UNC Greensboro Facilities GIS Office. Our office cannot process NC811 tickets, create locate requests, provide ticket status updates, or resolve issues outside of the UNC Greensboro campus.
This page is intended only for UNCG employees, contractors, and utility personnel working on projects affecting the UNC Greensboro campus.
UNCG’s Role in the NC811 Process
UNC Greensboro owns and maintains a variety of underground utility systems that support campus operations. When someone submits an excavation request through NC811 that affects or occurs near campus property, NC811 notifies the UNCG GIS Unit.
The GIS Unit reviews the ticket, identifies potentially affected campus utilities, and coordinates with Facilities Operations and the Utility Manager as needed. If campus-owned utilities may be impacted, utility locators are dispatched to mark their location.
Anyone planning excavation, boring, trenching, or other ground-disturbing activities on the UNC Greensboro campus must contact NC811 before work begins.
HOW GIS (GEOGRAPHIC INFORMATION SYSTEM) is USED.
The GIS Unit will receive an alert indicating the caller’s organization and the location of the excavation. Using a digital map database of underground utilities, the location will be identified, and a response submitted to the contractor. If the excavation will impact campus utilities, the information is passed to the campus Utility Manager who will arrange to have campus underground utilities located and marked. Utility locators use color to mark the location of underground utilities. For safety, it is important that the color markings are not disturbed.
Projects may require the closure of roads, walkways, and entrances which will impede travel. Any locations which are closed off will be indicated on the Campus Construction Alerts interactive map (see below). After the utilities are marked, typically within 3 days of the call, GIS personnel will review the markings and compare them to the locations in the GIS database.
UNC Greensboro is NOT the NC811 Call Center and cannot process NC811 tickets, complaints, or locate requests.
WHO SHOULD CALL 811?
Anyone who will dig, bore, or otherwise disturb the ground.
- Facilities staff performing work on campus.
- Contractors performing the work for UNC Greensboro.
- Utility owners with utilities going through or near the campus.
- Home or business owners doing their own work.
NC811 INFORMAtION
Information on NC811:
- North Carolina 811 →
- North Carolina 811 Education Resources →
- National 811, Call before you dig. →
- Campus Construction Alerts Map →
- Facilities Maps and Dashboards (Facilities Access Only) →
GIS Unit
UNC Greensboro
Sink Building, room 231
800 Oakland Ave
Greensboro, NC 27402
EMAIL
fdc@uncg.edu
VOICE
336.334.3898
